Jim Boots. Photo by Marissa Bell Toffoli (2012).

An introduction to Jim Boots, founder of the consulting group Global Process Innovation and author of BPM Boots on the Ground (Meghan-Kiffer Press, 2012), a book about how to implement strategic business process management (BPM). Boots shares what he learned from working for one of the world’s largest organizations, and gives readers an idea of how to create change within any company. When Boots recently retired after thirty years at Chevron, he pursued a new adventure as a BPM consultant that began with writing this book. As Boots explains it, BPM is about representing processes graphically “to get people to think very deeply about what they do together and how to improve on it.” Read the rest of this entry »